Are you seeking a fulfilling part-time opportunity that combines your customer service expertise with a passion for contributing to economic growth efforts?

Join us as a Connect Derby Customer Services Assistant and make a positive impact on our vibrant community!

Job title : Part-Time Connect Derby Customer Services Assistant – 2 Posts
Job reference : 000009951
Application closing date : 22/02/2024
Location :
Salary : *GBP*13,337 – *GBP*13,560 a year actual salary (*GBP*23,500 – *GBP*23,893 a year full time equivalent)
Package :
Job category/type : Customer Services

Job description :

Directorate: Place
Hours: 21 hours a week, Monday to Friday 12:15pm to 16:30pm (Full days are 08:45am to 16:30pm)
Contract Type: Temporary with a view to becoming permanent
Location: Connect Derby Buildings, Derby, onsite

Elevate Customer Support and Drive Economic Growth

The Role

In this role, you will be the welcoming face of Connect Derby, dedicated to providing exceptional customer support. Your responsibilities will encompass:

Communication and Interaction:

1. Greeting and welcoming visitors, clients, and employees.
2. Answering incoming calls and managing telephone enquiries.
3. Responding to emails and relaying messages effectively.
4. Providing information and directions to visitors.
5. Managing and sorting post and taking deliveries

Administrative Support:

1. Performing data entry and maintaining records.
2. Managing filing, faxing, photocopying, and document preparation.
3. Handling incoming and outgoing mail and deliveries.
4. Managing room bookings and coordinating schedules.
5. Accurately delivering and recording rechargeable services

Customer Service:

1. Assisting customers, clients, and employees with enquiries.
2. Offering information, guidance, and support as needed.
3. Addressing minor issues and escalating larger concerns.

Building & Office Operations:

1. Maintain a tidy and organized reception area.
2. Order and manage office supplies.
3. Manage digital telephony systems and handle calls efficiently.
4. Perform mandatory health and safety building compliance checks.
5. Manage and liaise with contractors for building maintenance.
6. Report maintenance jobs on the portal for a secure and compliant environment.

Team Collaboration:

1. Supporting managers and team members with administrative tasks.
2. Collaborating with colleagues and departments.
3. Assisting in event planning and coordination.
4. Sharing updates, announcements, and information.

Record Keeping:

1. Maintaining accurate records, databases, digital and manual filing systems.
2. Keeping track of visitor sign-ins and badges.
3. Managing information and documents with confidentiality.

Problem Solving:

1. Addressing enquiries and concerns from visitors and clients.
2. Resolving minor issues independently.
3. Escalating larger problems to appropriate parties.

Professionalism and Adaptability:

1. Creating a positive and welcoming atmosphere.
2. Adapting to changing demands and priorities.
3. Providing excellent customer service with a friendly demeanour.
4. Handling sensitive information with discretion and professionalism.

Requirements

We’re seeking a candidate who combines experience with specific qualifications:

Qualifications and Requirements:

1. GCSE’s: Math’s and English
2. Relevant certifications in office administration, customer service, or related fields (beneficial).

Knowledge:

1. Familiarity with office equipment, including telephones, computers, printers, and photocopiers.
2. Basic knowledge of administrative and clerical procedures.
3. Understanding of customer service principles and practices.

Skills:

1. Excellent verbal and written communication skills.
2. Strong interpersonal skills for effective interaction with visitors, clients, and colleagues.
3. Organisational skills to manage administrative tasks and keep records orderly.
4. Multitasking ability to handle various responsibilities simultaneously.
5. Proficiency in computer applications such as word processing, email, and spreadsheets.
6. Attention to detail to ensure accuracy in data entry and record-keeping.
7. Problem-solving skills to address enquiries and minor issues.
8. Adaptability to handle changing priorities and unexpected situations.
9. Professionalism and strong customer service orientation.
10. Time management skills to prioritise tasks and meet deadlines.

Additional Skills and Attributes:

1. Customer-focused attitude and a welcoming demeanor.
2. Patience and empathy when dealing with diverse individuals and situations.
3. Ability to maintain confidentiality of sensitive information.
4. Willingness to learn and adapt to new systems and processes.
5. Ability to work well in a team and collaborate effectively.
6. Flexibility to work in shifts and accommodate varying schedules at short notice.

Experience:

1. Previous experience in a receptionist, administrative assistant, or customer service role is beneficial but not always required.
2. Familiarity with managing telephony systems, handling mail, and maintaining records can be advantageous.

Why Choose Us

1. Impactful Role: Play a pivotal role in creating a welcoming and supportive environment for our diverse business community.
2. Economic Growth Contribution: Contribute directly to the economic growth efforts of our community and city.
3. Professional Growth: Embrace opportunities to enhance your skills, collaborate with a dynamic team, and grow within a dynamic organisation.
4. Work-Life Balance: Enjoy the benefits of part-time hours (21 hours per week) and flexible Monday to Friday schedules.
5. Inspiring Location: Work within the Connect Derby Buildings, surrounded by creativity, innovation, and opportunity.

Ready to Empower Economic Growth? Apply Now

Join us in championing customer service excellence and being a catalyst for positive change. If you’re enthusiastic about contributing to a thriving community, connecting with diverse individuals, and playing a key role in regeneration efforts, we invite you to apply and become an integral part of our dedicated team.

Next Steps

The closing date for this vacancy is at midnight on 22 February 2024. Any applications received after the closing date will not be accepted.

Interviews will be held Thursday 29 February 2024

Important Information

Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

Before you complete your application form please read our guidance on filling in your application form.

Remember to align your personal statement to the essential criteria in the Person Specification.

Please be aware that where there are colleagues within the organisation who are ‘at risk’ of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK – 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/

Please see Job Description here

Please see Person Specification here

To view job details or apply on-line click here.